FAQ
FAQs - Shipping and Return Policies:
This store is currently being run by one individual. As such, shipping times depend on the type of item that is purchased. Please read the information thoroughly below to determine the overall shipping times for your order!
shipping faq
Shipping
How long does shipping take?
Please allow 3-8 business days for prints and stickers to arrive.
Our post-office order drop off days are every Monday, Wednesday, and Friday at 12PM CST.
Orders placed on drop off days will be sent on the following designated drop off day. For example: if you place an order any time on Monday, it will not be shipped out until Wednesday at noon.
If you have not received your order(s) in the allotted time frame above, please reach out via the contact page or email directly at shop@chunchun.studio and include your order number in the subject line3
Does my order come with tracking?
Yes. As of this time, all items will have the option for tracking. Untracked shipping is also a budget-friendly option offered.
Please Note: Shipping costs are determined by product weight and location.
Is there worldwide shipping available?
No. At this time, all items are currently available for purchase to customers in United States only.
I'm having issues with my order. What do I do next?
Please reach out via the contact page or email directly at shop@chunchun.studio. Include your order number in the subject line, and thoroughly explain the issues with your order. Please allow up to 24 hours for a response. Thank you!
returns faq
Returns
Do you accept returns?
All Sales Are Final.
Returns are not accepted. However, if you have any major issues with your order, such as:
1. Order arriving damaged
2. Incorrect items and order received
3. Order got lost in the mail
Please reach out via the contact page or directly at shop@chunchun.studio with your order number in the subject line as well as any photos of evidence within 30 days of receipt of your order.
Allow 24 hours for a response, and we can begin the refunding process.